2025 Pawsitively Bliss Policies and Procedures

- Business Hours
- Services & prices
- Payments
- Cancellations
- Driving & mileage
- Last minute bookings
- Safety
- Emergencies and Veterinary careBusiness Hours -Mon - Fri:
9:00 a.m. - 6:00 p.m. (Avail. 8 a.m-8 p.m.)
Sat & Sun: (when available)
10 a.m. - 4 p.m.Weekends are not always available and are a 30 minute minimum, regardless of pet and distance.Additional fees for weekends and after hour visits ($5-$15 per visit).Services & prices -
With 25 years experience with dogs, my main focus is dog care. My services are daily/weekly dog walking and visits in Dracut, Monday - Friday, 9 a.m. - 6 p.m. (I am available between 8 a.m. - 8 p.m.) Dog walking prime time is between 10 a.m. - 2 p.m during the work week, this time is for longer term, consistent, weekly clients.I offer dog walks, dog enrichment visits (play (like ball, tug, toys), puzzles, frozen kongs or other enrichment treats, basic training fun, petting/massage, etc). I also offer feeding/medication visits.- There is 1 complimentary Meet & Greet at no charge (1 hour max). Before a meet and greet, we will set up a phone call to discuss more details, price quote and decide if we are a good fit to set up an in person meet & greet.At the in person meet & greet, I meet the pet(s), we go over my agreement and policies, ask/answer any questions, talk about price. Any other in person meetings or pre-visits will be a $30 -$60 fee (30 min - 60 min max).Dog walks/enrichment visits, 1 dog -~$27 - 30 minutes, 2 or more walks/visits a week~ $30 - 30 minutes, 1 visit/walk a week~$30 - $35 minimum for over 3 miles, no more than 7 miles away~ $40 - $45 - 45 minutes~ $50 - $60 - 60 minutesAll scheduled walks/visits between 10am - 2pm, Monday through Friday, must be prepaid monthly & consistently paid for to guarantee prime spots.* $27- 30min for 2-5 consistent weekly walks/visits ($81-$135 weekly)I may be able to do longer visits, depending on my schedule.- Additional dogs (same household) on walks/visits are
$10 - $25 for each additional dog per walk or visit. Price will depend on the dogs, behavior, type of care, if they can walk together or have to be walked separate, etc.- Weekends are an additional $5
- Major holidays are an additional $15 - $25 a day.Client add on options -Local clients (within 1 mi) - I may offer drop in visits $20 - 15 min.- I also offer Stay & Play on available weekends or after 2 p.m. on weekdays. I stay at your home with the dog(s) for a couple hours. Play in the yard, small walk, enrichment, feeding, etc.--Stay & Play
Up to 2 dogs (indoor play, yard play, small walk) ** -
~$65 for 2 hours**Weekends additional $10 ($75)
Additional dogs $20 each per visit--Overnights -
$85 a night for 1 dog
Additional dogs $40 each per night.For weekly/monthly clients only
Weekends - only when available
- 12 hour overnight - 8 p.m. - 8 a.m. -
Local & short term only (1-3 nights)* Additional daytime visits will be needed (2-4, depends on the dog). Cost will vary.- For any prebooked overnights, I require a nonrefundable 30% deposit to prebook and to hold that time. The rest of the payment (70%) is due 2 weeks before the scheduled dates. If cancelled after the full payment is made, with 1 weeks notice or more, 50% of the last payment may be refunded.- Homes must be safe and secure. I must have a clean and comfortable area to sleep in, with privacy (no cameras in bathrooms). Safe overnight parking.-- Pampering -
Added on to a scheduled walk/visit
* Nail trim - $5-$15
* brushing - $5-$10-- Dog poop clean up
Added on to scheduled walk/visit
Depending on yard and amount of poop - small yards only - $10-$30. First time clean up may be require. Price depends on yard and amount of poop.
Bigger jobs/dog poop removal will be referred to Dog-Gone-It Pooper Scooper Service. www.iscoopdogpoop.comThere are additional fees for other add-ons such as:
-administering multiple/difficult medications - $3-$5 each
-additional cleaning - varies
-yard dog waste pick up - varies
-any special requests - variesPayments -I take cash, check and Venmo. I prefer cash or check. Fees or termination of agreement may apply for bounced check(s).- Payments must be prepaid weekly or monthly (prime spots (10a.m-2p.m.) must be paid for monthly). Paid by Sunday evening for weekly, before the 1st for monthly, and cash can be left the day of 1st visit (late fees apply, $5 a day). Payments are non refundable, prepaid and need to be consistent to keep a secure spot(s) on my weekly/monthly schedule.- The only days Pawsitively Bliss is considered closed - Memorial Day, Labor Day, Thanksgiving Day, Christmas Day, Easter Day. (I am available on those Holidays, for a $50 minimum). All other days must be paid for unless Pawsitively Bliss closes/cancels due to sickness or any unfortunate situation. If Pawsitively Bliss plans a vacation, clients will be notified weeks or months in advance. If I cancel, any prepayments will be credited to use the following week (no longer than the end of the month). When I am open for business, payments are needed to hold prime spot(s).- Client vacations, sick days, days off, etc. also must be paid for to hold your pets prime spot on my daily/weekly schedule (spots between10am-2pm). I do offer make up time that can be used within the same week, such as longer walks or a walk on a different day. 5 day a week clients will get a discount on payments (for a week or more of missed time) to hold their pets spot on my schedule, while I am not needed.- If too many days are missed and/or payments are not consistent, the spots will be filled. Prime time is 10 a.m. - 2 p.m. Mon - Fri, I book up very quickly in that time frame, with only a few prime hours for walks/visits. I turn down potential new clients (even if they have 2, 3 or more dogs) if the spots are booked and paid for consistently, weekly or monthly.Prepaid Monthly -
Prices are for 1 dog for prepaid monthly only. Add additional dogs for $5-$15 per visit.2+ consistent walks a week $27 a dog, per walk, Monday-Friday (add $5 a visit for over 7 miles).Monthly price will depend on distance, # of weeks in a month, and type of care.1 walk/week - $30 weekly ($120 4 week month)
2 walks/week- $54 weekly ($216 4 week month)
3 walks/week- $81 weekly ($324 4 week month)
4 walks/week- $108 weekly ($432 4 week month)
5 walks/week- $135 weekly ($540 4 week month)- Prepaying (especially monthly) guarantees and holds your pets spot on my daily/weekly schedule, during prime time (M-F between 10am-2pm). Clients who prepay monthly and get 3+ visits a week also get other discounts such as, discount on additional dog(s), $5 off on Stay n Play, $5 off pamper packages and more!You can choose to prepay weekly or have me come more sporadically. The price is $30 per walk/visit and I may need a 4 hour window when I can arrive. Unless its before 10am or after 2pm. For mid day visits/walks there is no guarantee between 10am-2pm, unless you prepay, consistently, for specific days and times.Cancellations -- Once my Schedule is locked in on Sundays, anything after that is a last minute cancellation, even last minute bookings after Sundays.- For missed walks/cancellations, last minute cancellation are the full price of scheduled visit. If possible, I do offer make up time to be used within the same week of the cancellation. We can do longer walks/visits, move day or time but no refunds for missed walks/visits. If a cancellation is after Sunday but with a 48 hour notice or more, I may offer a full or partial credit to be used the following week.All credits must be used within the month they are given, unless otherwise agreed upon. Credits can not be used for weekend visits, unless it's a weekend credit. Make up time must be used within the same week, no longer than the follow week.Full credits are given if Pawsitively Bliss cancels for any reason. 5 day a week clients may get partial or full credits to use the following week, if we can not make up time in that week. Credits are mainly only given when Pawsitively Bliss cancels, if people over pay the week before, 5 day a week clients, and cancellations with 48 hours notice or more.For daily/weekly clients, If you need to skip a week/month but do not want to pay to hold your spot, there is no guarantee for that spot the following month. If you need a week or more off, at least 50% of usual payment will be needed to hold your spot (in mid day prime time). Spot will be held for 1 month max with 50% payment.- Payments are nonrefundable. Credits may be given for certain situations. Make up time may be given for cancellations or missed days. Last minute cancellations (after Sunday of each week) are the full price of the visit and is due before the next visit (if not already prepaid). Refunds are only given in rare and unfortunate situations such as death. If a pet passes away before visits, a refund will be given. If a deposit was made, partial payment may be returned.My agreement/contract can be terminated, at any time and for any reason, by the client or Pawsitively Bliss. When possible, giving 2 weeks notice, or more, is appreciated for clients and Pawsitively Bliss. If a dog becomes dangerous or the bite risk becomes high, termination of contract may be instant. Refunds may be given on monthly prepaid remaining balance.Driving and mileage -- When I am hired, you are paying for my professionalism, expertise and my time. I do not charge for drive time, but I do need to take it into consideration, with how I do my drive schedule and how I price my services with certain distances. I try to stay within 7 miles of my home office. I service most of Dracut, also some parts of Lowell and Tyngsboro, that are right on the border.With drive time, 3-7 mile trips can take 15-25 minutes to get to each pet. A half hour pet visit can be 45 minutes to over an 1 hour total, with driving and traffic. With prime time only being about 4 hours a day, 5 days a week, 10 a.m. - 2 p.m., Mon - Fri. I try make my weekly routes close together as possible. Anything over 3 miles is $30/$35 minimum for 30 min.I try to be very consistent with the time that I come for the visits, on a daily or weekly basis. I do require a 1 or 2 hour window that I can come (example: between 11am and 1pm). Especially In case of emergencies, major traffic or last minute pet calls.Last minute bookings -- I do accept last minute calls/requests or more sporadic walks/visits but there are no guarantees that I will be able to fit it in (especially between about 10 a.m. - 2 p.m. Mon - Fri). Some days have more wiggle room than others. I always try to be flexible and do my best to move things around to make it work, but it is not always possible. I am in certain areas at certain times of the day, so I may not always be available at a specific times.There is no last minute fee to book me but there will be a cancellation fee. I do my weekly schedule on Sundays and get the visits/walks locked in. If I need to move my schedule around for a last minute request(s) (any time after Sunday evening) and it is cancelled, there will be a partial fee or full price of the visit.Safety -- If a dog becomes aggressive or dangerous to work with, or if I get bit or feel the potential to be bit, the dogs owner will be contacted right away. If they can not be reached, the emergency contact will be called. The contract will be terminated right away for any dangerous situation and dog owner may be liable for medical costs if dog bites myself or anyone else. Owner must disclose any food aggression, guarding, small animal prey drive, any behavior that may put myself or others in harm. If dog is aggressive and has a potential to bite, they need to wear a muzzle on walks. All information helps me know your dog better and be able to work with them more properly. I also must be informed of any sickness, disease or parasites that could be transmitted to others. All dogs/pets must be up to date on their Rabies vaccine. Other vaccines (or titer testing) are recommended based on lifestyle.- I do not provide overnight job sharing with others or having others sleeping in the property at the same time. Pawsitively Bliss can not be held liable for other people on the property or caring for the pets. I can only be liable for the time frame I am hired, if no one else is on the property at the time and not caring for the pet. I can not be held liable for injury of pets when I am not on the property. Please inform me if others are caring for the pets, have keys or may be in or around the property during my scheduled visits.- In the winter time (snow and ice), fall (leaves) and any other time, I must safely be able to park my car or get in and out of driveways, up stairs, etc. If pet owner is away on vacation, please arrange for the driveway to be plowed, leaves to be raked/blown or notify me on a safe place to park. Make sure stairways are not blocked or dangerous. Please inform me of any icy spots or concerns that I need to be aware of on the property. If a plow service or other services to keep property safe are not set up, client will have to pay for Pawsitively Bliss to find a plow service or other service to make it safe ($150+ fee ). Contact may be terminated, right away, if I am left with unsafe conditions. Emergency contact may be called to take over pet care.- I remain available and open unless there is an active state of emergency storm, dangerous weather, winds, ice or extreme heat. We can move walks/visits to another time or day. Or do more indoor play and short potty break, if there's not a state of emergency. I will not drive in unsafe conditions, such as ice and when the roads reported to be in dangerous conditions.- Emergencies and Veterinary care- I will always contact the pet owner first. Listed emergency contacts second. I require at least 2 reliable emergency contacts, that are able to come right away if necessary, for dog walking and any other pet care/overnights. If an emergency contact becomes unavailable, please let me and add a new reliable contact. In many emergency cases, I will need the emergency contact to be available to come right away to help lift the dog (especially dogs over 50lbs) and/or get to the vet.- If an emergency happens during business hours, the pets veterinarian would be contacted next. If after hours or during overnights, I require pet owners to set up an account with one the local emergency vets, typically I would use Westford 24 hour emergency Hospital or Massachusetts Veterinary Referral Hospital in Woburn. Which ever one is closest. If it is large dog, the clients emergency contact MUST be available, at any hour, to help.- Veterinarians will not see a dog without the pet owners present (or on the phone) and prefer (may require) to have the pet(s) records, to know how to properly and safely treat them. For overnights (also, any and all pet care) I recommend contacting your regular vet and let them know the dates I would be caring for your pet and have payment on file for emergencies. I am insured, so if I am negligent, the cost may be partially or fully reimbursed.If emergency contact can not be reached or is unavailable, extra fees will apply for veterinary visits, drop off, staying with pet at veterinarian hospital, etc. ($50 up, depending on location of vet, mileage, time spent, etc. unless it was my negligence). You must inform Pawsitively Bliss of any health or behavioral problems/concerns before start date.If you have any questions, please feel free to contact me.